Get logs from ControlSuite

How to get the logs from ControlSuite

Below is the location of the logs during the installation and configuration phase:

• Install assistant:[where install assistant has been extracted to]\Logs 
• Configuration assistant: C:\ProgramData\Nuance\ControlSuite\Logs 
• Licensing: C:\ProgramData\Nuance\NDI\Licensing 
• ControlSuite shared services: c:\programdata\nuance\"shared services folders"\logs *enable in the \settings folders, lower case letters! 
  
  

Below is the location of the logs for each component in ControlSuite

• Autostore 8: C:\Program Files\Nuance\AutoStore\Log

• Ricoh DRS install logs: C:\Program Files\Nuance\Device Registration Service\Service\Plugins\RXOP-SOP\CLITools\logs + in DRS installation folder\logs 

• Equitrac 6: Enter this url in a browser on the server: https://localhost/EQWebClient
  Go to: Diagnostics > Trace Settings
  Under Trace Settings: Clear File Contents
  Under Trace Settings: Edit Trace File Settings
  Set to: Custom w. Journaling and Immediate Flush
  Re-create the issue
  Under Trace Settings: Download Logs
  Under Trace Settings > Edit Trace File Settings: Set to Standard
  
  
• Output Manager:

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Start a support ticket

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Tags: Logs, ControlSuite, CS, Install assistant, Configuration assistant, Licensing, Shared Services, Equitrac 6, Autostore 8, Output Manager