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  1. Netprint Solution - Service Desk
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How-to

  • Get logs from HCP

    How-to get the logs from HCP Gateway and Clients Get logs from HCP for these operating systems: Windows (Client) C:\ProgramData\hcpclientcore\logs Mac (Client) /Applications/hcpclient.app/Contents/Mac...

  • Troubleshoot Printix

    How-to troubleshoot Printix For basic troubleshooting tips use this document: https://netprintsolutions.sharepoint.com/:b:/s/InternalProductZone/ESV_EceeRclApXWg33CiG_oBS0KninUiYaTozVliIBYBRQ?e=B4GHKP...

  • Change rights on the NT authority\System account in SQL

    How-to change rights Login to the SQL Server Go to Users and NT authority\System Add the DB creator and sysadmin roles Save Start a support ticket Are things still not working? Head over to our Suppor...

  • Enable Card-reader in Canon Imagerunner Advanced

    HOW-TO Enable Card-reader on Canon Imagerunner Advanced series To be able to log in by card on Canon Imagerunner Advanced devices you have to enable the usb port for the card-reader.This setting can b...

  • Reclaim cardreader from Kofax

    How-to Reclaim cardreader from Kofax To be able to reclaim a cardreader from Kofax open a new support ticket at https://support.kofax.com/ with the following information: Card Readers Serial number Pr...

  • Force TLS 1.2 in EveryonePrint

    How-to Force TLS 1.2 in EveryonePrint Stop EveryonePrint Web Service Make a backup copy of the file: ...\EveryonePrint\ntsrv\eopweb.conf Open the file with Notepad or similar editor Look for lines 'in...

  • Exporting/importing primary/alternative pin in Equitrac

    How-to Follow the attached guides to export/import via SQL. Sample video: https://www.kofaxdemocenter.com/items/equitrac-pincodes Start a support ticket Are things still not working? Head over to our ...

  • Link to Printix How-to section

    https://manuals.printix.net/administrator/1/en/topic/how-to...

  • "Installera" Amazon Correto istället för Oracle Java. (För tex Autostore DRS 7.xx)

    För att undvika Oracles Java's licenskostnader så kan man installerar Amazon Correto. Dock så måste man manuellt konfigurera JAVA_HOME. 1. Tanka ner Amazon Correto JRE för Windows x86 från https://doc...

  • Run Cirrato MMC from another computer

    Run Cirrato MMC from another computer To setup Cirrato MMC to run from another computer, outside the server: In the Cirrato Server:  Copy CirratoAdmin.dll file from C:\Program Files (x86)\Cirrato Tech...